We figure out what your operation needs — then build exactly how it should work.
W&H Systems designs and builds custom CRM and field-service software for contractors and local service businesses. You own it outright. No per-seat fees. Live in weeks, not quarters.
Two questions decide whether custom software actually works.
The Approach — W&HWe learn your shop before we write a line of code.
How the work really flows. Where it jams. What your crew has quietly hacked into spreadsheets because the software won't bend. The spec comes from your business — not a template you're forced to reshape around.
Then we build it right — and hand you the keys.
All your software in one place. Dispatch, quotes, payments, an offline app for the field, and the reports you actually read — one system, so your crew stops re-keying data between tools and far fewer things slip through the cracks. You own the code and the data.
You're not too small for software that fits. You're too busy to keep renting one that doesn't.
Why CustomThe per-seat tax
Cheap until you grow — then every hire is another monthly seat, add-ons stack up, and you still can't change how it works.
The lock-in
$200-plus per tech every month, a 2–3 year contract, and months of onboarding spent bending your shop around their software.
The black box
$50k and six months for something you don't understand and can't maintain. We're one accountable builder — weeks, not quarters.
What per-seat pricing really costs you.
The Math — Rent vs. OwnEffective all-in cost per seat (base plan + extra-user fees + common add-ons), × 36 months — checked against 2026 vendor pricing. What a custom system costs you is quoted to your scope, on the call — not on a slider.
What we build into it.
Capabilities — ★ where we winCustom fields & workflows
Shaped to how your shop runs — the one thing off-the-shelf can't do.
Customer database
Every customer, property, and piece of equipment organized, with full job history.
Lead & pipeline management
Track every inquiry from first call to won — no lead slips through the cracks.
Scheduling & dispatch
Drag-and-drop board built around your jobs, not a generic template.
Quotes & estimates
Send, e-sign, and turn into a job without re-keying a thing.
Invoicing & card payments
Stripe built in — get paid on-site, no markup on your transactions.
Offline mobile app
Native iOS & Android for your techs — works with no signal on site.
Job photos & history
Before/after and full customer history, attached to every job.
Recurring jobs & agreements
Service plans and repeat routes that bill and schedule themselves.
KPI dashboards
Revenue, close rate, tech utilization — the numbers you run on, one screen.
Review requests
Automatic Google-review asks the moment a job is marked done.
Missed-call → instant text-back
Turn the calls you can't answer into booked jobs, automatically.
Selected work.
Proof — shipped & runningInaZip
The complete operating system for a moving & storage company, built end to end: leads and a sales pipeline, an instant move estimator with e-signature, crew scheduling and dispatch, a mover field portal with timesheets, supply inventory, dorm-storage contracts with item-level tracking, commissions, a referral-partner network, and KPI dashboards — with phone and email wired in.
SalesMate
A team sales platform with organizations, seats, roles, goal tracking, analytics, and multi-tier billing — the same multi-user, multi-seat backbone a growing service business runs on.
Tell us what your shop is fighting. We'll tell you what we'd build.
- Discovery — we learn the What
- Fixed quote — scope and price, no surprises
- Build — in weeks, the How
- You own it — the code and the data are yours
- Care plan — we keep it running and growing